For some reason, when I try to distribute a survey to the same contact list more than once, it says "duplicate email" and will not send. We have lots of situations where we will need to send the same contact the same survey (e.g., each time they report an incident). How can I get around this setting?

One thing you can do is make the email they are sent Inviting them to take the survey unique, such as by adding a time stamp or other unique element to the template. (You can even make the text white so they can't see this.)

To add clarity about this, the reason Qualtrics is marking the email as 'duplicate' and not sending is because Qualtrics has an anti-spamming rule that won't send the same email to the same email address within the same calendar day. Adding the time stamp made the email different, and thus didn't get hung up in this rule. You can apply other piped text to get around this issue if time stamp doesn't match your needed look and feel of the email.

Getting around "Duplicate Email" setting

Getting around "Duplicate Email" setting | Experience Community

Sign up

Login to the Community

Scanning file for viruses.

This file cannot be downloaded