I sent out a survey distribution about a week ago and now a lot of the people I sent it to are emailing me saying that when they click the link, they get a message that says "You have either already completed the survey or your session has expired." None of the people who have reported this appear as responses in my Data & Analysis tab - what is going on?

Many times when participants in a survey distribution 1) get an error when they open the link, 2) they don't appear anywhere in the dataset, and 3) their distribution history does not show them as finished, it's because the participant opened the survey, but never submitted the survey. This triggers the "partial completion" option in survey options, where the system "records responses in progress 1 week after the respondent's last activity" - in this case means it closes out their link and because there is no data, it does not record any data from the response. Often times, you will need to resend the distribution to these folks. You might want to set a longer duration for the recording of partial completions if you think there will be many folks who open the survey to check it out but don't need to submit for a while.

Sadly, the accepted answer does not apply - the expiration is set for 60 days, the survey was started and stopped, attempt at re-distribution created the exact same link with the exact same problem in personal link. Anonymous also gives the exact same error message.Frustrated that nothing incorrect was done but survey (for that person) is unusable as is.

Getting "You have either already completed the survey or your session has expired" - why?

Getting "You have either already completed the survey or your session has expired" - why? | Experience Community

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