Has anyone seen a drop in response rates recently? | XM Community
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Has anyone seen a drop in response rates recently?

  • 21 May 2020
  • 1 reply
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We're seeing a 60%+ drop in response rates.
Looks like @qualtris.com domain is getting flagged by Gmail as a spam.
Anyone else experiencing this?

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Best answer by ana_velez 1 June 2020, 20:09

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Userlevel 6
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Hi!!
i have always seen the @qemailserver.com option being marked as spam. To prevent it we always recommend using an MX record. However we have also seen a decrease in response rate due to the COVID-19.

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