How can I preview the 'send E-mail task' | XM Community
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How can I preview the 'send E-mail task'

  • October 23, 2019
  • 1 reply
  • 72 views

Is there a way to have a test email send to yourself? I have configured the email that needs to be send to the frontline team, when a detractor has answered the survey. But can't find a way to see a preview or send a test email.

Best answer by KeirJ

Hi @evelyne_Aelbrecht! I would suggest adding your email address in the 'To:' section of the 'Send Email' action and then saving the email task. After that, you can complete a survey response yourself using an Anonymous Link to trigger the detractor action which will send you an email and allow you to review its appearance. Hope that helps! !

1 reply

KeirJ
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  • QPN Level 2 ●●
  • 81 replies
  • Answer
  • October 23, 2019
Hi @evelyne_Aelbrecht! I would suggest adding your email address in the 'To:' section of the 'Send Email' action and then saving the email task. After that, you can complete a survey response yourself using an Anonymous Link to trigger the detractor action which will send you an email and allow you to review its appearance. Hope that helps! !