Solved
How do I get access to recorded data beyond the limit of 350 responses?
Hi everyone,
I have a trial account and I also have an institutional account from my University. Unfortunately, for my research I used the trial account, so the data appear to have been recorded but just 350 of them are really available. Is there any way I can transfer the overall data recorded to my university account and get access to them?
+5How do you know you collected more than 350 responses? If what you're saying is accurate, you may want to contact Qualtrics support to see if they can convert/merge your trial account into your University account.
I see on my dashboard that the overall data are 1.205 but it says "you've reached your response limit of 350 completed responses. Only completed responses below the limit are available"
+5When you export the data, you only get 350? Or you get all 1,205?
+5Gotcha. Yeah, I think your best bet is to contact Qualtrics Support, explain your plight, and see what they can do for you.
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