Currently getting an unexpected error with Qualtrics when I try and preview draft surveys. Similar error is occurring when I try a live survey that previously worked. Tried to get support from the Qualtrics team, but so far no success. The chatline told me to go to Support (which is was the route I had used to get to the Chatline) and then dropped the conversation. Telephone support put me on hold for a long time and then passed my call around. Was unable to log on for support by e-mail. I am now trying this forum. I am sure that there is a way of getting through to Support - any guidance or advice welcomed.

Hello @DHaynes ,Sorry for all the back and forth that happened with the support team, they are very cooperative usually.About your concern - in order to deep dive, kindly share with us the error you are referring to and accordingly suggestions can come.For now, I can only share the link below which shares some information around "Common Survey Errors"https://www.qualtrics.com/support/survey-platform/survey-module/survey-checker/common-user-mistakes/Waiting for your query.Thanks,Swa

Hey @DHaynes! I am so sorry you experienced that! If you are looking to get in touch with our support team, you'll want to go to our Support Center.

How do I get support for error conditions with Qualtrics?

How do I get support for error conditions with Qualtrics? | Experience Community

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