How to avoid Duplicate erros during E-mail Distribution?

Question

Hello,I am trying to bypass the build-in duplicate check. I wonder if you could help.I am sending a survey to customers who did complete a training session. This is currently sent once per week due to some other limitations. But during the week customer can complete two different training sessions meaning I need to send two surveys to the same customer.I am using embedded data to change a text within an e-mail to notify which course the survey is related to however I do still get duplicate errors because I am still sending an e-mail to the same customer. Is there any way to have Qualtircs not treat this as a duplicate but a separate survey?It appears embedded data, even different for two separate courses, does not make the survey be seen as different. I am also having different course ID assigned to each of the surveys as embedded data.I would appreciate any help!Best Regards,Marcin

MatthewM · Answer

Hi Marcin ,I believe that Qualtrics is hardwired to prevent sending invites to duplicate emails in a single email list, even if names and embedded data are different. You can either append "+1", "+2", etc to the username name part of the email address (though this doesn't work for all domains), or put the duplicates in a separate email list and send to them in a different distribution of the same survey.

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