I accidentally forgot to check off "decrement all quotas for deleted responses", how can I fix this? | XM Community
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I accidentally forgot to check off "decrement all quotas for deleted responses", how can I fix this?

  • August 7, 2020
  • 1 reply
  • 775 views

I accidentally forgot to check off "decrement all quotas for deleted responses" while removing responses. Now my quota count is inaccurate and I need to fix it so those responses I removed are not included in the quota. Is there a way to fix this?

1 reply

SurajK
QPN Level 3 ●●●
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  • QPN Level 3 ●●●
  • 181 replies
  • August 7, 2020

Download the data file and using the quota logic apply the filter in excel and then in quota reset the current count and set it according to your data file.