I am receiving an error message This survey is invalid or contains features that are not supported. | Experience Community
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JoseS
Administrator
1 year ago
Solved

I am receiving an error message This survey is invalid or contains features that are not supported.

  • Sep 28, 2018 8:41 AM UTC
  • 7 replies
  • 261 views
This is the first time I have used Qualtrics and I have built a good survey. I have finished the survey and need to start to distribute, on all of the test runs, the same message is coming back and I am unable to resolve the problem. Please can you assist with how I can make the questionnaire valid.

Best answer by PeeyushBansal

You have to remove all formatings, you can only make simple survey. Read limitation of trial account https://www.qualtrics.com/support/survey-platform/managing-your-account/trial-accounts/
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    7 replies

    PeeyushBansal
    Level 7 ●●●●●●●
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    • PeeyushBansal
    • Level 7 ●●●●●●●
    • Sep 28, 2018 8:49 AM UTC
    have you analyzed and published survey, Plus are you using free account. check generating the anonymous link.
    Best Regards, Peeyush
    • Ring
    • Author
    • Sep 28, 2018 9:06 AM UTC
    Hi, I have analysed and published the survey. Yes I am using a free account. I have sent the anonymous as a test and the same error message appears.
    PeeyushBansal
    Level 7 ●●●●●●●
    Forum|alt.badge.img+53
    • PeeyushBansal
    • Level 7 ●●●●●●●
    • Sep 28, 2018 9:19 AM UTC
    can you paste your survey link here. You have to contact support team.
    Best Regards, Peeyush
    • Ring
    • Author
    • Sep 28, 2018 10:22 AM UTC
    https://qtrial2018q2az1.az1.qualtrics.com/jfe/form/SV_8jelO0Blmz6sJ7L This is the error message. This survey is invalid or contains features that are not supported. I have reduced the free account to 10 questions per survey and this is still not responding. Shame, I don't know where I have gone wrong!
    PeeyushBansal
    Level 7 ●●●●●●●
    Forum|alt.badge.img+53
    • PeeyushBansal
    • Level 7 ●●●●●●●
    • Sep 28, 2018 11:05 AM UTC
    you may have use some html formatting, which dont work in free account.
    Best Regards, Peeyush
    • Ring
    • Author
    • Sep 28, 2018 11:32 AM UTC
    Is there a solution to this? I really need to resolve this asap. Should I build the questionnaire again?
    PeeyushBansal
    Level 7 ●●●●●●●
    Forum|alt.badge.img+53
    • PeeyushBansal
    • Level 7 ●●●●●●●
    • Answer
    • Sep 28, 2018 12:19 PM UTC
    You have to remove all formatings, you can only make simple survey. Read limitation of trial account https://www.qualtrics.com/support/survey-platform/managing-your-account/trial-accounts/
    Best Regards, Peeyush
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