I am unable to delete an action previously set up | XM Community
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I am unable to delete an action previously set up

  • August 17, 2020
  • 2 replies
  • 20 views
M

A while back I set up an action to send me an email if respondents selected 'yes' to a particular question. It worked which was fine but I want to edit it (to change font and what the email says) but I can't find any record of the action under the actions tabs. Since creating the action I have edited the survey a lot and actually made a whole new survey to use (by copying the old one and editing) - I don't know why this original action is still in place and I'm not sure where I can find it to delete or edit it! I'd rather not set up a new action and get two emails for the same response.
Any help on where I can find a history of this action so I can delete it would be greatly appreciated.
Thanks,
Michelle.

    Abhishek_U

    2 replies

    rondev
    Level 6 ●●●●●●
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    • rondev
    • Level 6 ●●●●●●
    • August 17, 2020

    Is the delete icon not present on that action, as shown below:
    image.png

    Ron Dev (DM for any request. XM Technology Consultant, surveysolution.in)
    W
    • wfunguy
    • January 7, 2021

    I had the same problem Murdoch_Michelle where my deleted actions were still being conducted, and I didn't know how to stop them. I even duplicated the survey to restart, but the (unwanted) actions followed the new survey too. I found the answer here: https://www.qualtrics.com/support/survey-platform/actions-page/actions-in-global-navigation/
    Instead of editing/deleting the action from the specific project, go to the global navigation page for Actions. That's where you can turn the action on/off or delete it from there. Mine worked that way.
    Good luck!

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