I received an upgrade code by self-enroll in a lab group , but it is not working ? | XM Community
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Good evening



I received an code to upgrade my account by self-enroll in a lab group



I tried to used it via "upgrade my account" but its not working.

What is the right way to do it?



I have no Qualtrics Brand manager to contact



Thanks a lot !

Emmanuel
If you don't have a Brand Admin, I would recommend contacting support. They should be able to troubleshoot and/or walk you through how to self-enroll.

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