I received an upgrade code by self-enroll in a lab group , but it is not working ? | XM Community
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I received an upgrade code by self-enroll in a lab group , but it is not working ?

  • October 4, 2019
  • 1 reply
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Good evening I received an code to upgrade my account by self-enroll in a lab group I tried to used it via "upgrade my account" but its not working. What is the right way to do it? I have no Qualtrics Brand manager to contact Thanks a lot ! Emmanuel

Best answer by JenCX

If you don't have a Brand Admin, I would recommend contacting support. They should be able to troubleshoot and/or walk you through how to self-enroll.

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    JenCX
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    • JenCX
    • Level 5 ●●●●●
    • 683 replies
    • Answer
    • October 8, 2019
    If you don't have a Brand Admin, I would recommend contacting support. They should be able to troubleshoot and/or walk you through how to self-enroll.


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