I received an upgrade code by self-enroll in a lab group , but it is not working ? | Experience Community
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JoseS
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1 year ago
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I received an upgrade code by self-enroll in a lab group , but it is not working ?

  • Oct 4, 2019 8:20 PM UTC
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Good evening I received an code to upgrade my account by self-enroll in a lab group I tried to used it via "upgrade my account" but its not working. What is the right way to do it? I have no Qualtrics Brand manager to contact Thanks a lot ! Emmanuel

Best answer by JenCX

If you don't have a Brand Admin, I would recommend contacting support. They should be able to troubleshoot and/or walk you through how to self-enroll.
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    JenCX
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    • JenCX
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    • Oct 8, 2019 4:07 PM UTC
    If you don't have a Brand Admin, I would recommend contacting support. They should be able to troubleshoot and/or walk you through how to self-enroll.
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