Individual link that doesn't close out upon submission (until a specific time/expiration) | XM Community
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Individual link that doesn't close out upon submission (until a specific time/expiration)

  • September 25, 2020
  • 1 reply
  • 9 views
K
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Hi All,
We have a client that wants to distribute a survey using unique links/email addresses --- but they want the individual to be able to take that survey/change their responses repeatedly up until a specific point.
We've set up the link in the email as 'multiple response' - but the client doesn't like that the tool adds each new response from the same person. They want the tool to overwrite any prior responses; so one row per respondent.
Is this possible with an Individual Link? To allow the person to use the same line and overwrite any prior responses?
Thanks for any guidance!

Best answer by LaurenK

Hi KRG - if you have not yet already, we'd recommend taking a look at our Retake Links feature! Retake links can be constructed outside of the Data & Analysis tab and can be used in end of survey messages for if the user wants to change their response. If you have any follow up questions on how to setup your Retake Links, you'll want to reach out to our wonderful Support team, as they are best equipped to help!

    1 reply

    LaurenK
    Former XM Community Team Member
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    • LaurenK
    • Former XM Community Team Member
    • Answer
    • October 14, 2020

    Hi KRG - if you have not yet already, we'd recommend taking a look at our Retake Links feature! Retake links can be constructed outside of the Data & Analysis tab and can be used in end of survey messages for if the user wants to change their response. If you have any follow up questions on how to setup your Retake Links, you'll want to reach out to our wonderful Support team, as they are best equipped to help!

    K
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