Is the creation of personalized links having some problems at the moment? | XM Community
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Is the creation of personalized links having some problems at the moment?

  • 5 February 2020
  • 1 reply
  • 9 views

Userlevel 2
Badge +2
Hi there,

we wanted to launch a survey this afternoon. I have created a contact list and wanted to create personalized links using this list (worked perfectly fine last week).

Now, I am getting stuck at the "Generate Links" process. It seems that it is loading, but nothing happens. I also tried to click on cancel or go to the previous page (which worked), and suddenly, the Contact list appeared in "Distributions" -> "Personal Links". But if I then try to download the links, it gets stuck again.

Anyone having similar problems?

Best regards
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Best answer by JenCX 5 February 2020, 22:51

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1 reply

Userlevel 7
Badge +11
I would suggest refreshing your account. If that doesn't work, contact support since it sounds like something may be wonky.

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