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Is there a way for a ticket handler to email a ticket to someone who doesn't have a Q license?
My client would like to keep ticket handling in the Closed Loop system restricted to a few individuals, but allow those individuals to email a ticket to someone else in the organization if their expertise is needed. The ticket would not be reassigned; we just want to get input from a non-Qualtrics user.
Best answer by DeepDiver
In order to view the ticket, one has to have Qualtrics account. What you are trying to accomplish is possible but not as a Ticket. Instead, you can consider setting up trigger/email notification (for the same closed-loop question for which ticket is created). In this case responses can be viewed 'within' the email body text of the trigger email. This can be forwarded to anybody and they will see it in their email. No need for qualtrics access.
Actually qualtrics ticketing system is very sophisticated and there are multiple ways of doing things. So anything that happens withing qualtrics environment is trackable.
+5I think not possible, assignee must need to be Qualtrics user.
If it is possible to identify the answer dynamically then you can use follow up mail in ticket task. It can send notification mail to anyone.
+2In order to view the ticket, one has to have Qualtrics account. What you are trying to accomplish is possible but not as a Ticket. Instead, you can consider setting up trigger/email notification (for the same closed-loop question for which ticket is created). In this case responses can be viewed 'within' the email body text of the trigger email. This can be forwarded to anybody and they will see it in their email. No need for qualtrics access.
Actually qualtrics ticketing system is very sophisticated and there are multiple ways of doing things. So anything that happens withing qualtrics environment is trackable.
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