Label disappearing for text entry in matrix question | XM Community
Skip to main content
Solved

Label disappearing for text entry in matrix question

  • October 5, 2018
  • 3 replies
  • 28 views

Here is what I see when I preview the question individually: ! And here is what I see when I take the survey: !

Best answer by MohammedAli_Rajapkar

You can check taking preview link in the different browser and different device... if its an issue for the different browser then please report it to Qualtrics support team.

3 replies

PeeyushBansal
Level 6 ●●●●●●
Forum|alt.badge.img+43
  • Level 6 ●●●●●●
  • October 6, 2018
Check by analyse and publish survey. Refresh browser. It happens sometimes not always. Try taking more survey run and confirm if it is still happening.

MohammedAli_Rajapkar
QPN Level 5 ●●●●●
Forum|alt.badge.img+20
You can check taking preview link in the different browser and different device... if its an issue for the different browser then please report it to Qualtrics support team.

  • Author
  • October 9, 2018
Update: contacted Qualtrics user support, and we learned that something about JavaScript in *adjacent* questions was messing up display in this question. Had to use different JavaScript in adjacent question to make this question display properly. Now the code I had originally found here works: https://www.qualtrics.com/community/discussion/2129/display-text-entry-field-to-the-right-of-the-question