Missing User Agent field from response data in Export Data | XM Community
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Missing User Agent field from response data in Export Data

  • November 5, 2020
  • 4 replies
  • 63 views

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I have a survey which included a meta question (i.e. browser type, version, OS, etc). When I download the response data from the Export Data function, if I use "Legacy exporter" the output csv file include a field for user agent. But if I switch to the csv generated by the new exporter, that field is missing. It seems that the same problem also occur in Excel files too. Is there any way to get back the data for user agent in files generated by new exporter? Thanks.

4 replies

  • December 12, 2020

I have the same issue in an experimental setting. Randomized conditions in survey flow only appears when I download the data in legacy format, but it disappears when I download the data in any other format. Please help!


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  • Level 7 ●●●●●●●
  • December 12, 2020

Sukki You need to click on more options and then choose "Export viewing order..."
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  • December 12, 2020

Thank you!!!! You are my hero.


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I am having this same issue with regards to the User Agent, Flash Version and Java Support fields.