Per GDPR: How safe are the data on US servers? | XM Community
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Per GDPR: How safe are the data on US servers?

  • November 13, 2019
  • 1 reply
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Hi, I'm currently in Europe and will conduct an online study soon. When I mentioned I'd be using Qualtrics, my employer asked if Qualtrics keeps a copy of the data regardless of me deleting it from the server - which would violate European data privacy laws. Also, I would be using the Qualtrics platform through my university affiliation, so there might be additional security measures there? Does anyone have an idea of whether data are completely deleted from the platform as soon as I delete them? Thank you! Muk

Best answer by ElliotVW

Hi Muk, I've pulled a quote from Qualtrics' GDPR FAQ that seems to address your question, and I've also provided some links so you can research this further if needed. "A deleted response is initially flagged for deletion, and may be recovered by Qualtrics Support (Quni) upon requested. After 90 days, the deletion becomes permanent and unrecoverable. To permanently and immediately delete data, the Brand Administrator (or a user with equivalent permissions) may perform a permanent deletion. Permanently deleted data are unrecoverable, even by Qualtrics Support." Links: https://www.qualtrics.com/uk/platform/gdpr/ - Qualtrics' GDPR FAQ https://www.qualtrics.com/gdpr/ - list of GDPR links if you require more than the FAQ Hope that helps! Cheers, Elliot V.W.

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    ElliotVW
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    • ElliotVW
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    • Answer
    • November 13, 2019
    Hi Muk, I've pulled a quote from Qualtrics' GDPR FAQ that seems to address your question, and I've also provided some links so you can research this further if needed. "A deleted response is initially flagged for deletion, and may be recovered by Qualtrics Support (Quni) upon requested. After 90 days, the deletion becomes permanent and unrecoverable. To permanently and immediately delete data, the Brand Administrator (or a user with equivalent permissions) may perform a permanent deletion. Permanently deleted data are unrecoverable, even by Qualtrics Support." Links: https://www.qualtrics.com/uk/platform/gdpr/ - Qualtrics' GDPR FAQ https://www.qualtrics.com/gdpr/ - list of GDPR links if you require more than the FAQ Hope that helps! Cheers, Elliot V.W.


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