Personal Link not showing in Excel | Experience Community
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JoseS
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1 year ago
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Personal Link not showing in Excel

  • Oct 7, 2020 6:36 AM UTC
  • 3 replies
  • 139 views

I need to create personal links in an Excel file but the Link column in Excel says "Omitted for Privacy" instead of showing a link. Can any one tell me what is happening?
I have already verified the "Anonymise Response" option in Survey Options and it is not selected.
Thank you.

Best answer by Anthop

After speaking with Qualtrics support, it seems that this was due to the fact that the "View Restricted Data" permission was not enabled for me, so despite the fact that the contact list is mine, I couldn't see the links. (Strange that the links are considered restricted data.)
I had to talk to my "Brand Administrator" to enable View Restricted Data so that I could see links in the downloaded report.

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      3 replies

      MatthewM
      Level 6 ●●●●●●
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      • MatthewM
      • Level 6 ●●●●●●
      • Oct 7, 2020 5:09 PM UTC

      Hi AnneO ,
      I've never seen or heard of that happening before. Have you tried performing the same actions in another survey? That might help determine whether it's a survey-specific issue, or one with your account. Either way, you might want to reach out to Qualtrics support for help.

      • Anthop
      • Mar 31, 2021 5:06 PM UTC

      I am having the exact same issue. Survey is active and does not have anonymize responses set.

      • Anthop
      • Answer
      • Mar 31, 2021 10:34 PM UTC

      After speaking with Qualtrics support, it seems that this was due to the fact that the "View Restricted Data" permission was not enabled for me, so despite the fact that the contact list is mine, I couldn't see the links. (Strange that the links are considered restricted data.)
      I had to talk to my "Brand Administrator" to enable View Restricted Data so that I could see links in the downloaded report.

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