Preview Email Not Updating | Experience Community
Skip to main content
JoseS
Administrator
1 year ago
Solved

Preview Email Not Updating

  • Dec 12, 2017 9:48 PM UTC
  • 3 replies
  • 237 views
RachelTHREE
Level 2 ●●
Forum|alt.badge.img+2
I just updated the text in my email distribution. However, when I send myself the preview email, its still sending the wrong text. Any ideas as to why this may be the case?

Best answer by RachelTHREE

@KatC It was actually that I hadn't saved the new email. Silly me. I was in there editing, went to send the preview, and it was sending the old email because I hadn't saved the new one!
View original

    3 replies

    KatC
    Level 2 ●●
    Forum|alt.badge.img+2
    • KatC
    • Level 2 ●●
    • Dec 12, 2017 10:40 PM UTC
    Have you tried to do an account refresh? Sometimes it acts a little funky and keeps the other settings saved.
    RachelTHREE
    Level 2 ●●
    Forum|alt.badge.img+2
    • RachelTHREE
    • Author
    • Level 2 ●●
    • Answer
    • Dec 13, 2017 5:59 PM UTC
    @KatC It was actually that I hadn't saved the new email. Silly me. I was in there editing, went to send the preview, and it was sending the old email because I hadn't saved the new one!
    Akdashboard
    Level 4 ●●●●
    Forum|alt.badge.img+6
    • Akdashboard
    • Level 4 ●●●●
    • Dec 19, 2017 5:54 PM UTC
    > @RachelTHREE said: > @KatC It was actually that I hadn't saved the new email. Silly me. I was in there editing, went to send the preview, and it was sending the old email because I hadn't saved the new one! Yeah, this part isn't intuitive if you make the changes in the project itself. I had the same experience as you when I was new and was trying to update the message and send it to my VPs... each time they kept receiving the old draft. Not a great first impression with the tool.
    Terms & ConditionsAccessibility statement