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Question text - rich text font size change does not reflect in preview / published survey

  • February 27, 2019
  • 3 replies
  • 351 views

Hi, I would like to put a short guide (a few lines of text) bellow each question. I would like this text to be smaller than the question text To do that, I edited the question text on 'rich content editor' and modified the size of the 'guide' text. This change does not show on the preview or published survey. The font size remains the one from the Look&Feel "question font size" style that seems to bypass all the rich text editions. In qualtrics documentation, it seems to say that local rich text changes should bypass global look&feel settings. Am I doind anything wrong? Is there another way I should do ? Thanks in advance for your help. Have a nice day Nicolas

Best answer by LaurenK

Hey @NicolasB! Based on what you explained, it sounds like you may actually be using a Trial Account with limited permissions. I'd recommend reaching out to our Support Team so they can take a closer look into this and further troubleshoot!

3 replies

fleb
Level 3 ●●●
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  • Level 3 ●●●
  • 197 replies
  • February 28, 2019
Hi @NicolasB, have you tried to check HTML view of your question? Are there HTML tags modifying the font around your text?

LaurenK
Former XM Community Team Member
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  • Former XM Community Team Member
  • 900 replies
  • Answer
  • March 5, 2019
Hey @NicolasB! Based on what you explained, it sounds like you may actually be using a Trial Account with limited permissions. I'd recommend reaching out to our Support Team so they can take a closer look into this and further troubleshoot!

  • Author
  • 1 reply
  • March 12, 2019
Thanks @fleb @LaurenK Indeed it is due to the trial account limitations