Recovering in-progress responses after deleting | XM Community
Skip to main content
Solved

Recovering in-progress responses after deleting

  • January 24, 2019
  • 4 replies
  • 179 views

Forum|alt.badge.img+3
Hi all, I would like to ask if it is possible to recover in-progress responses after deleting the responses? Thank you, Best, Sherly

Best answer by LaurenK

Hi All! Our team is unfortunately unable to recover responses in progress, since these responses were never fully recorded. If you are looking to recover recorded responses, be sure to reach out to our Support Team and they will be able to take a closer look into your specific case!

4 replies

MsIreen
Level 5 ●●●●●
Forum|alt.badge.img+23
  • Level 5 ●●●●●
  • 456 replies
  • January 24, 2019
I guess you can address this to the support team, as it might require restoring the back up copy...

Forum|alt.badge.img+3
  • Author
  • Level 1 ●
  • 60 replies
  • January 24, 2019
Yes, they said they are not able to recover the "in-progress one", but they are able to recover the "completed one".

MsIreen
Level 5 ●●●●●
Forum|alt.badge.img+23
  • Level 5 ●●●●●
  • 456 replies
  • January 24, 2019
This is interesting, because there should be a complete back up that is saved every 24 hours... In my understanding it should include also the "in progress" responses"... I might be wrong though

LaurenK
Former XM Community Team Member
Forum|alt.badge.img+13
  • Former XM Community Team Member
  • 900 replies
  • Answer
  • January 29, 2019
Hi All! Our team is unfortunately unable to recover responses in progress, since these responses were never fully recorded. If you are looking to recover recorded responses, be sure to reach out to our Support Team and they will be able to take a closer look into your specific case!