Recovering in-progress responses after deleting | Experience Community
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JoseS
Administrator
1 year ago
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Recovering in-progress responses after deleting

  • Jan 24, 2019 12:28 PM UTC
  • 4 replies
  • 301 views
Level 1 ●
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Hi all, I would like to ask if it is possible to recover in-progress responses after deleting the responses? Thank you, Best, Sherly

Best answer by LaurenK

Hi All! Our team is unfortunately unable to recover responses in progress, since these responses were never fully recorded. If you are looking to recover recorded responses, be sure to reach out to our Support Team and they will be able to take a closer look into your specific case!
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    4 replies

    MsIreen
    Level 5 ●●●●●
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    • MsIreen
    • Level 5 ●●●●●
    • Jan 24, 2019 12:29 PM UTC
    I guess you can address this to the support team, as it might require restoring the back up copy...
    Level 1 ●
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    • Sherly
    • Author
    • Level 1 ●
    • Jan 24, 2019 12:31 PM UTC
    Yes, they said they are not able to recover the "in-progress one", but they are able to recover the "completed one".
    MsIreen
    Level 5 ●●●●●
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    • MsIreen
    • Level 5 ●●●●●
    • Jan 24, 2019 12:40 PM UTC
    This is interesting, because there should be a complete back up that is saved every 24 hours... In my understanding it should include also the "in progress" responses"... I might be wrong though
    LaurenK
    Former XM Community Team Member
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    • LaurenK
    • Former XM Community Team Member
    • Answer
    • Jan 29, 2019 5:47 PM UTC
    Hi All! Our team is unfortunately unable to recover responses in progress, since these responses were never fully recorded. If you are looking to recover recorded responses, be sure to reach out to our Support Team and they will be able to take a closer look into your specific case!
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