Rich content editor changes not showing up in Preview | XM Community
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Rich content editor changes not showing up in Preview

  • January 14, 2019
  • 8 replies
  • 722 views
A
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Hi everyone and thanks for reading this, I'm using a Research Essentials version of Qualtrics. I made html changes in the Rich Content Editor, which look like I want to in the editor, but not in the Preview. It looks like some survey level setting is overriding my questions-level changes. There is no way for me to change that in the Look & Feel menu. I read somewhere that this is a feature that isn't available in the Trial account, but this is not a trial account but a paid version... Anyone knows how to solve this? thanks a lot!

Best answer by LaurenK

Hi @Andrea_CHI! It looks as though you reached out to our Support Team and they were able to narrow this down to a specific permission related issue!

8 replies

MsIreen
Level 5 ●●●●●
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  • MsIreen
  • Level 5 ●●●●●
  • January 14, 2019
Is it same if you use anonymous link for testing? We had an issue that the changes wouldn't show correctly in the preview, but they were working fine IRL.
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  • Andrea_CHI
  • Author
  • January 14, 2019
Thank you for your response, Mslreen! I just checked and the same issue appears with the anonymous link for distribution... :-(
bstrahin
Level 6 ●●●●●●
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  • bstrahin
  • Level 6 ●●●●●●
  • January 14, 2019
@Andrea_CHI you could try using a different theme under look and feel. It may be something to do with the theme you are in. If it appears under a different theme and you are using a brand one, then you can contact your administrator about options to stay branded but letting the formatting you want work.
MsIreen
Level 5 ●●●●●
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  • MsIreen
  • Level 5 ●●●●●
  • January 14, 2019
@Andrea_CHI what kind of changes are you making?
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  • Andrea_CHI
  • Author
  • January 15, 2019
@bstrahin Thank you for the suggestion. I tried and the problem persists with different themes... @Mslreen There are changes to the font color and formatting. Bolding sometimes comes up and sometimes doesn't (??), and font color never shows up. Interestingly, table cells background colors do show up correctly... trying to insert screenshots of the issue below. this is what I see in the editor window: ! this is what comes up in the preview. as you can see it's the color and bolding of the header which doesn't come up as it should. !
bstrahin
Level 6 ●●●●●●
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  • bstrahin
  • Level 6 ●●●●●●
  • January 15, 2019
@Andrea_CHI if this is still happening with a Qualtrics theme I would reach out to Support. They will be able to look at your account and elevate it to their engineers if necessary. It doesn't seem like there is a straight forward answer.
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  • Andrea_CHI
  • Author
  • January 15, 2019
Thank you @bstrahin . I'm waiting to hear from support but I posted this here in the meantime to see if someone had had the same issue before.
bstrahin
LaurenK
Former XM Community Team Member
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  • LaurenK
  • Former XM Community Team Member
  • Answer
  • January 29, 2019
Hi @Andrea_CHI! It looks as though you reached out to our Support Team and they were able to narrow this down to a specific permission related issue!
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