Some users cannot write in text boxes | Experience Community
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JoseS
Administrator
1 year ago
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Some users cannot write in text boxes

  • Apr 24, 2019 7:09 AM UTC
  • 3 replies
  • 260 views
When conducting a survey, I get the feedback that some users cannot write in text boxes. Most users don't experience any problem, but some do. When running a test version, I got the same feedback from one user. All the other test users experienced no problems. I checked all kinds of browsers - mobile as well as on laptop - and couldn't find any problem. But apparently there is some issue. Any suggestions how to deal with this issue.

Best answer by JenCX

That's a weird one. I'd suggest gathering as much information as possible from your test user that experienced this and then calling in to Support.
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    3 replies

    PeeyushBansal
    Level 7 ●●●●●●●
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    • PeeyushBansal
    • Level 7 ●●●●●●●
    • Apr 24, 2019 7:38 AM UTC
    If you have created text box using javascript there might be some issue if device dont support java script. while if standard text question is used i dont think there should be any issue.
    Best Regards, Peeyush
    • WimWillems
    • Author
    • Apr 24, 2019 8:02 AM UTC
    Thanks, but I didn't use javascript. Just standard text questions available.
    JenCX
    Level 5 ●●●●●
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    • JenCX
    • Level 5 ●●●●●
    • Answer
    • Apr 24, 2019 2:43 PM UTC
    That's a weird one. I'd suggest gathering as much information as possible from your test user that experienced this and then calling in to Support.
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