Solved
Why do corrected bounce back email addresses bounce again when sending a reminder?
* After sending the survey, 3 addresses bounced back.
* I created a new list for those 3 with corrected emails and sent out the survey (they got it and responded).
* I then corrected the addresses in the original email list.
* When I sent out the reminder, the same 3 bounced back again, but the the distribution history from the reminder showed the corrected email addresses for these 3 people
* Why does this happen?
Best answer by Kate
Perhaps it just honestly still bounced these three people. Perhaps your email records are wrong.
Also bear in mind the difference between a hard bounce and a soft bounce. If soft bounce- the problem is 100% not on your end. Soft bounce means that the email was sent out, and it pinged their server, but the server did not take it for some reason. A hard bounce means it was deliverable. That could mean you have the record incorrect- it could also mean they aren't receiving it due to filters they set up.
Perhaps it just honestly still bounced these three people. Perhaps your email records are wrong.
Also bear in mind the difference between a hard bounce and a soft bounce. If soft bounce- the problem is 100% not on your end. Soft bounce means that the email was sent out, and it pinged their server, but the server did not take it for some reason. A hard bounce means it was deliverable. That could mean you have the record incorrect- it could also mean they aren't receiving it due to filters they set up.
+11Hi, @strategy! For your specific use case, I would recommend reaching out to our Support Team so that our Email Deliverability Team can look into this for you. 😀
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