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Analyze feedback from new vs returning users

  • October 2, 2020
  • 1 reply
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I am trying to find a way to generate my web pages users feedback with a split between new/returning. For short period and only one web page I can always do it by downloading users list from GA and them match it with Qualtrics report in which I have GA id . But if I am about to prepare analytics for 3 month I get 900K users on my web pages. Downloading this list is just a nightmare (and probably I can only generate limited number of results) . Is there any Qualtrics feature which would assign new/returning (based on GA id) in the feedback summary ? 

Best answer by LaurenK

Hi monijka! It looks like you were able to contact our Support team about this question and they let you know that Qualtrics does not collect this kind of information by default. However, your IT team may be able to help set up a javascript call that returns a value regarding the user's first time / return status. Once this javascript call is set up, Qualtrics can pass this data into your survey through embedded data for website feedback!

    1 reply

    LaurenK
    Former XM Community Team Member
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    • LaurenK
    • Former XM Community Team Member
    • Answer
    • October 14, 2020

    Hi monijka! It looks like you were able to contact our Support team about this question and they let you know that Qualtrics does not collect this kind of information by default. However, your IT team may be able to help set up a javascript call that returns a value regarding the user's first time / return status. Once this javascript call is set up, Qualtrics can pass this data into your survey through embedded data for website feedback!

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