How do you prevent respondents from taking the website feedback multiple times? | XM Community
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Question

How do you prevent respondents from taking the website feedback multiple times?

  • January 14, 2020
  • 2 replies
  • 77 views

This is for both the feedback tab (passive) and pop-up

2 replies

MattBroffman_Orlando
Level 2 ●●
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If you are trying to prevent the creative from being displayed, then add logic into the intercept to only show if the survey has not been taken. ! You can also configure ballot stuffing on the survey itself which would prevent the survey from being taken a second time.

ClairJ
Level 4 ●●●●
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  • Level 4 ●●●●
  • January 14, 2020
Hi @newbie1012 I think the best option is probably the setting that prevents ballot box stuffing, though it is not perfect. Here is the support site for it. Otherwise, I think your only other options are email distribution or using an authenticator, but both of those require some previous knowledge of your respondents.