How do you send embedded data from the intercept to the survey? | XM Community
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How do you send embedded data from the intercept to the survey?

  • May 15, 2020
  • 1 reply
  • 368 views

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I have an html variable on the page that I am using as embedded data in the site intercept. I have verified in the site intercept display logic that the html id works properly.
That value needs to be passed along into the survey as embedded data in the survey flow. There are instances where this embedded data gets routed to customer service and they need that value to properly assign the issue.
Any help is appreciated.
Thanks.

1 reply

ana_velez
QPN Level 5 ●●●●●
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  • QPN Level 5 ●●●●●
  • June 1, 2020

Hi!!

you create the embedded data en the action set options, and then you put the same field name in the embedded data field in the survey flow. That should capture the information