How to manage Quotas/Response Limits by Country in "Mobile Embedded Feedback"? | XM Community
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How to manage Quotas/Response Limits by Country in "Mobile Embedded Feedback"?

  • November 25, 2025
  • 0 replies
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EduardoLuz
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Context: I am working on a "Website/App Feedback" project, specifically using intercepts inside a Mobile App. We are using the Mobile Embedded Feedback creative type (Guided Intercepts). As per the standard behavior of this creative type, it automatically created "Embedded Survey". My goal is to control the volume of responses based on the user's Country (Embedded Data).

Problem: I am facing a "dead-end" regarding quota management due to two limitations:

  1. Survey Limitations: The automatically created survey for Mobile Embedded Feedback does NOT have the "Survey" tab (only Workflows, Data & Analysis, Results). Therefore, I cannot configure standard Quotas inside the survey options as I would in a standard project.

  2. XM Directory Limitations: I tried to control this via "Targeting Logic" by integrating with the XM Directory. My idea was to create a Segment based on Country and limit frequency. However, the documentation states: "For mobile users, additional information cannot be added. The contact will be created with extRef only." Because of this, contacts are being created in the Directory without the "Country" embedded data, making it impossible to use Directory Segments to filter/throttle the intercept based on location.

My Question: Given that the "Embedded Survey" has no Quota tab and the Mobile Intercept doesn't pass Embedded Data (like Country) to the XM Directory to allow for Segmentation logic:

Is there any workaround to control the sample size/response limit specific to a country in this Mobile setup? Is it possible to link a Standard Survey (which supports Quotas) to a Mobile Embedded Feedback intercept instead of using the auto-generated one?