Intercept surveys in Workday

Question

Hi, I’m curious if anyone has tried to build intercept surveys into Workday. Workday is a HRIS we use and we are looking to gather feedback after employees completed certain processes in Workday.

rochak_khandelwal · Accepted Answer

I think it’s possible to trigger intercept surveys in Workday, but it usually requires coordination between Qualtrics and Workday via custom integration. Here’s how you can try it:Survey Trigger Point: Identify the exact process or event in Workday (e.g., onboarding complete, performance review submitted) where you want the survey to be triggered.Event-Based Automation in Workday: Workday can trigger external actions using its Business Process Framework and Web Services. You can configure a custom report or integration in Workday that triggers upon process completion.Calling Qualtrics via API or Webhook:From Workday, use an Outbound Web Service call (usually via Workday Studio or Enterprise Interface Builder – EIB) to hit a Qualtrics Transaction API or a custom Web Service URL that injects the participant data and triggers a distribution or intercept.Alternatively, if you’re embedding Qualtrics surveys into Workday UI, you can use Qualtrics Website Feedback Intercepts and Site Intercept Code. But this requires access to Workday pages, which is usually restricted in managed environments.User Identification: You’ll likely need to pass user data (email, employee ID, etc.) from Workday to Qualtrics via Embedded Data so you can personalize the intercept or send email invitations.Make sure your organization’s security and privacy policies support this kind of data handoff.Best,Rochak

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