intercepts: multiple “Custom Trigger → On Click” intercepts — only one works | Experience Community
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Question

intercepts: multiple “Custom Trigger → On Click” intercepts — only one works

  • March 3, 2026
  • 0 replies
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Hi,

I’m using Qualtrics Website & App Feedback intercepts and I’m seeing an issue with Custom Trigger → Trigger On Click.

Setup

  • Same project and same page

  • Multiple intercepts enabled at the same time

  • Each intercept:

    • Uses Custom Trigger → On Click

    • Targets a different HTML element but displays the same survey

Expected behavior
All intercepts should work simultaneously and display their survey when their specific HTML element is clicked.

Actual behavior

  • If only one intercept is active → it works

  • If more than one intercept is active → only the first activated/published intercept works

  • The other intercepts never display their survey

  • No console errors

  • Each intercept works correctly when tested alone

Question
Is this a known limitation in Qualtrics that only one click-based intercept can work per page?


If so, is the recommended solution?
 

Thanks.