Intercepts not being displayed | XM Community
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I have to intercepts with very simple logics but they are not triggering when they should. One of them is suppsed to be triggered whe the person leaves the cart page and doesnt finishes the purchase and the other one is on exit intent if the person visited the cart page.

They come up just sometimes, i have tried creating the intercepts a new and modifing the logics but i keep getting this problem. Not sure what troubleshooting i should follow.


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Hi Erikahuer 😁
This sounds like it may not be intended functionality. If you haven’t already, we’d recommend reaching out to our Support team, as they are best equipped to handle an issue like this!


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