Unexpected Repeat Display Behavior in Web Intercepts | XM Community
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Unexpected Repeat Display Behavior in Web Intercepts

  • December 1, 2025
  • 1 reply
  • 5 views

cami_mq
Level 2 ●●
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I have several web intercepts running in my project, but I’ve been experiencing strange behavior in how they’re being displayed, which led the client to request that all of them be disabled.

These intercepts each have only one action set, and all of them follow rules similar to the example below.
 


 

In addition, I have repeat display prevention enabled, with the browser cookie set for 14 days.

 

Even so, I’m receiving reports that the intercepts are being displayed every single time the user accesses the target URL.

I’m not exactly sure how to proceed or where to start investigating this.

Has anyone experienced something similar and can share their two cents?

1 reply

vgayraud
QPN Level 6 ●●●●●●
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  • QPN Level 6 ●●●●●●
  • December 1, 2025

Hi,

AND statements are evaluated before OR statements, so what you’re evaluating now is “A OR (B AND C)” and not “(A OR B) AND C”. Maybe that’s what you want, but seeing how A and B are based on the URL, it might not be what you had in mind.

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Best,