How to auto-send email notification when a sub-ticket is created for a team

ChristianB
Hi,
Is there any chance (also including JS) to set up email in Actions Tab to take data from the file.
***Short description:
in questionnaire we have list of options e.g. A, B, C. If option A is chosen then email notification is sent to group of people e.g. Group 1. If option B - to Group 2 etc. But we would like to set up it from the file or other predefined list.
We have ~100 options to choose and it can change every week. So updating list of options affects email notification. It needs to be set up from the begging (means 3 hours of manual work).
I'd appreciate help in this :)

JaonnaZ
Yes, you can do that.
First you need to add the embedded data fields in the survey flow:

Then you can use pipe text in the action tab (survey event) - email task.
Input the embedded data field you want to take from the file:

XiangyuHong
Thank you for response :)

what if list of options A, B, C ..(that are drop down list) is changed? Do we need to set up email in action tab from the beginning?

is there any way to set up it that options from drop down list are taken from other source (the same source where we have split Option vs Group of contacts )?

HI XiangyuHong JaonnaZ,
Just came across this and wanted to let you know that I've managed to create a subticket notification to a group (Team) of people by using the ticket workflow part of the system.

Hope that helps

Thanks

Rod Pestell