Messages from library to email resonse workflow

Hi ​@gneuhsmt ,

I think there was some threads previously that mentioned that a message in another message type can’t be selected.

Perhaps you might wish to check if the message in your library fit the correct message type.

Hello ​@gneuhsmt, 

In order for the messages to show up there, please make sure that they are labeled as a General Message type in your message library.

Here’s a picture of how you can create a message that will appear in the drop down your displaying in the workflow.
 

Hope this helps!

​@gneuhsmt , could you please share a screenshot of your personal message library?
In most cases, this issue happens when a different message type is being used.