Hi everyone,My organisation has just launched a large survey and we're attempting to maximise our response rate by using both Email and SMS distributions. This has been easy enough, but I've noticed that the survey link generated in the email distributions are different to those in the SMS. Consequently, users receive two separate surveys.In itself this isn't a huge deal, but it will be a problem when we send out reminders to unfinished respondents. Users that will have completed the email survey will still receive a reminder via SMS, and vice versa for SMS completions.Does anybody have a solution so that one single survey link can be sent/tracked, and we can still send reminders to unfinished respondents? I am trying to avoid manually creating updated distributions through checking who has responded.Current solutions I have considered:Adding a personal survey link as embedded data and using that in email/SMS messages (I don't believe this will let us use reminders, as this is no longer tracking a link generated by email/SMS)Opting out completed users from the relevant mailing list (easy enough with filters, but manual)Using a workflow to automatically opt out completed users from the relevant mailing list (working on this currently, not sure if it's possible)Any ideas are welcome, thank you!

After spending way too much time attempting to create the third solution through web service calls and becoming frustrated with the lack of precision available in the API, I stumbled on a fairly simple answer. Hopefully it will save time for anybody else looking for a workaround.There is a workflow task named "XM Directory" which allows you to update contacts in a directory.You can then select the mailing list you want to opt the contact out from, fill out the minimum information and then tick "Unsubscribe this contact" down the bottom. Despite this task being named "XM Directory", it will actually unsubscribe the contact from the selected mailing list (not the parent directory).This ensures that any users that complete the survey are opted out from future communications to that mailing list, regardless of distribution method.To address the issue noticed by Asif (good pickup!) you can add an additional XM Directory task which adds the contact to a separate mailing list (eg: "Survey completions"). The only difference is that you'll probably want to tick "Add it as a new transaction to your XM directory contacts" to avoid potentially overwriting the contact in the original mailing list. You can then compare the opt outs from the original mailing list to the completions list - if they do not appear in the latter, they have opted out manually.===So to summarise here is a basic model of my workflow:If you have multiple mailing lists and an embedded data field which identifies what list a user belongs in, you can just set up a workflow for each mailing list and add some conditional logic to check the relevant field.I've posted a product idea here - if you would like to see this feature added in the future, please upvote and comment!

Bumping this old thread with a partial solution I’ve stumbled on 1.5 years later.If you’re using an authenticator for your survey, there is an option to reload any previously saved progress upon user authentication.As mentioned in the text below this option, you should disable ‘Allow respondents to finish later’ in Survey Options (I assume because it is cookie-based which could create a conflict).I’ve tested this by partially completing a survey and then accessing it via anonymous link, and personalised email and SMS links. All three methods opened the survey to the same point, even if it was brand new session in a private window or separate device.Howeverthis does fix the reminder issue noted in my initial post - when a user opens a personalised link in another channel, it actually creates a new surveyinstanceand just loads their existing progress.Once they complete the survey, they will still receive any reminders for the channel that they did not complete the survey on. So you’ll still need to routinely update your opt-outs for the mailing list to avoid spamming.

SMS invite links different to Email invite links?

SMS invite links different to Email invite links? | Experience Community

Sign up

Login to the Community

Scanning file for viruses.

This file cannot be downloaded