+1Hello,
We are approaching our seat limit with our contract, and want to remove some employees who are no longer with the company to free up some of our seats. I am hesitant to move forward with this because it says ALL data connected with user will be lost.
Does that include previous survey responses? I am under the impression that it is any surveys that they may have owned but am looking more specifically about data loss. Any clarity would be appreciated!
+54Hello
Yes, When you delete a user in Qualtrics, all data associated with that user, including their survey responses, contact lists and any other data in their account, will be permanently deleted. This means that any surveys they owned and the responses collected through those surveys will also be lost.
If you want to avoid data loss, you can transfer the ownership of their surveys to another user before deleting the account.
Let me know if this helps.
What if someone does not own any surveys? Let’s say, it’s a manager who takes an escalation and receives survey responses. There is nothing else tied to them except survey responses. If we delete the manager, the survey responses are also deleted?
+54What if someone does not own any surveys? Let’s say, it’s a manager who takes an escalation and receives survey responses. There is nothing else tied to them except survey responses. If we delete the manager, the survey responses are also deleted?
If the survey’s owner is a different user then deleting this manager account shouldnt be an issue. You will be abe to see survey responses in owner’s account (in data & analysis tab).
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