Directory: Advanced search result not displayed

Question

Hello,To update the survey participants list, I’ve saved an advanced search “Opt-out status is opted-in” to show those who have agreed to participant in the survey. As far as I remember, it worked until April 2023. However, when I ran the search in June 2023, the search result was not displayed.While the number of contacts which meet the condition is changed, no contacts are displayed so that I cannot select the contact with Opt-in status = Opted-in.Other condition, such as an embedded data “TimeZoneArea” worked - the number !of contact is changed AND the relevant contacts are displayed.Do you know any idea why filtering with opt-in status does not work and how I can solve the problem? Your advice will be highly appreciated!

MihoSato · Accepted Answer

Although I didn’t make any changes, the issue has been solved and now search with opt-in status works. MeanwhileI learned that the same behavior occurred in a different list and directory in our company but now the issue is solved there as well - it seems to be a general and temporary issue.

krbhavya · Answer

Hi @MihoSatoYou should first check ifOpt-in status data is correctly recorded for the participants in your survey.

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