How to get Opt out link to work on SMS invite? | XM Community
Skip to main content
Solved

How to get Opt out link to work on SMS invite?

  • 18 June 2024
  • 1 reply
  • 24 views

Hi, 

I’m setting up a SMS invitation trial for a survey as we have not used this feature in our organization before.

When I created a ‘SMS Invite’ message through Library, it allowed me to insert the opt-out link. However, the opt-out link was not accessible (not clickable, it appeared as plain text) when I actually received the SMS. Attached is the screenshot of SMS received.

Any ideas?

Thanks

 

1 reply

Userlevel 3
Badge +12

Never mind. The opt-out link didn’t work in preview or tests, but it worked when we sent out actual SMS.

Leave a Reply