Is there a way to send an automated email to inactive Qualtrics users in your company? | XM Community
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Michael_Cooksey
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22 days ago
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Is there a way to send an automated email to inactive Qualtrics users in your company?

JoannaMakowiecka
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Hi, I'd like to be able to follow up on inactive Qualtrics users. Is there any way to automate this process? Can an email be sent to all of them with a reminder? Thanks

Best answer by xiangyu

I had the same feature request before. my current practice is: export user data - filter out the inactive users based on last-login, no. of surveys/responses etc - send an email to them manually
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    JenCX
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    • JenCX
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    • 684 replies
    • February 3, 2020
    I don't know of a way to do this natively but it sounds like a great idea for a feature request! You can submit one in the Product Ideas section of this community.
    AdamK12
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    • AdamK12
      AdamK12
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    • xiangyu
    • 4 replies
    • Answer
    • March 9, 2020
    I had the same feature request before. my current practice is: export user data - filter out the inactive users based on last-login, no. of surveys/responses etc - send an email to them manually
    JoannaMakowiecka
    1 person likes this
    • JoannaMakowiecka
      JoannaMakowiecka
    AdamK12
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    • AdamK12
    • Level 5 ●●●●●
    • 299 replies
    • March 9, 2020
    @JoannaM @JenCX @xiangyu I've already put in a feature request for added filtering and bucketing capability in the admin tab for users -- I agree this would be a very useful functionality to add to that.
    Adam Korengold, NLM/SCI (he/him/his)
    JoannaMakowiecka
    1 person likes this
    • JoannaMakowiecka
      JoannaMakowiecka

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