Segment of Mailing List Not Working as Expected | Experience Community
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Segment of Mailing List Not Working as Expected

  • April 9, 2026
  • 2 replies
  • 33 views

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I have a mailing list that is populated each day via API. I’ve created a segment of that mailing list to include only those who have not yet completed a survey. But, my segment continues to show all the members of the mailing list, even those who have completed the survey. Have I set up the segment incorrectly?

(I have also tried using Survey Response < 1 and that didn’t work, either.)

2 replies

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  • Level 2 ●●
  • April 10, 2026

Hi ​@AliG83 , Try the below conditions: 

  1. Survey response » Graduate exit survey » number of responses less than 1
  2. In mailing list » students eligible to graduate

This will create a segment with users who have not completed the survey.


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  • Author
  • April 10, 2026

Thanks ​@Anushree R ,

I tried rebuilding the segment in that way, and it is still showing all of the contacts in the mailing list, including those who have completed the survey. 

 

Current settings:

Do you have other ideas I can try?