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Why didn't my full distribution send?

8 years ago
Nov 10, 2017 11:26 PM UTC
5 replies
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+1

Barnaby
Qualtrics Employee

I distributed my survey in Research Core and only half of the emails sent out to the people that are in my mailing list. It doesn't say any of them are bounced. Why did it not send to the full list?

Best answer by RachelTHREE

> @AnthonyR said: > Had the users that were skipped opted out of surveys? If so they will not be on any distributions. @Barnaby - And if you want to review what happened on an email-by-email basis, you can download the history for the distribution. It'll let you know which email addresses/participants opted out, etc. !

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+2

KatC
Level 2 ●●
8 years ago
Nov 17, 2017 4:09 PM UTC

Did you make sure that you didn't accidentally send out the email to a sample instead of the full list?

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+1

Barnaby
Author
Qualtrics Employee
8 years ago
Nov 20, 2017 8:26 PM UTC

I definitely sent it to the full list but some of the users on my list seem to have gotten skipped for some reason...

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+7

AnthonyR
Level 4 ●●●●
8 years ago
Nov 20, 2017 11:47 PM UTC

Had the users that were skipped opted out of surveys? If so they will not be on any distributions.

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+2

RachelTHREE
Level 2 ●●
Answer
8 years ago
Nov 22, 2017 3:08 PM UTC

> @AnthonyR said: > Had the users that were skipped opted out of surveys? If so they will not be on any distributions. @Barnaby - And if you want to review what happened on an email-by-email basis, you can download the history for the distribution. It'll let you know which email addresses/participants opted out, etc. !