Access Denied Error When Trying to Post Comment | Experience Community
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JoseS
Administrator
1 year ago

Access Denied Error When Trying to Post Comment

  • Jan 30, 2018 4:38 PM UTC
  • 14 replies
  • 243 views
TomG
Level 8 ●●●●●●●●
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  • TomG
  • Level 8 ●●●●●●●●
What would cause the following error when trying to post a comment? Access Denied You don't have permission to access "http://www.qualtrics.com/community/post/comment/?" on this server. Reference #18.e40c1060.1517330132.22b5a0e9

14 replies

2baprogrammer
Level 2 ●●
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  • 2baprogrammer
  • Level 2 ●●
  • Jan 30, 2018 10:45 PM UTC
@TomG have you tried clearing your browser history/cache and re logging in to post? My next guess might be which browser your using. Has anyone else had problems posting?
AnthonyR
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  • AnthonyR
  • Level 4 ●●●●
  • Jan 30, 2018 10:57 PM UTC
@TomG I'd actually venture a guess that this was a symptom of the changeover to SSO that apparently happened today.
TomG
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  • TomG
  • Author
  • Level 8 ●●●●●●●●
  • Jan 31, 2018 7:32 PM UTC
Thanks @AnthonyR and @2baprogrammer. Good theories. It turned out that it didn't like the content of the post. Specifically, it doesn't like anything that looks like a url, even if it is marked as code. In this case, I was trying to demonstrate to someone how they would pipe values into a redirect url. I think "Access Denied" is a rather misleading error message.
    AnthonyR
    Level 4 ●●●●
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    • AnthonyR
    • Level 4 ●●●●
    • Jan 31, 2018 7:34 PM UTC
    > @TomG said: > Thanks @AnthonyR and @2baprogrammer. Good theories. It turned out that it didn't like the content of the post. Specifically, it doesn't like anything that looks like a url, even if it is marked as code. In this case, I was trying to demonstrate to someone how they would pipe values into a redirect url. I think "Access Denied" is a rather misleading error message. That seems like a bad error at best. And the actual cause might make it even worse. Thanks for sharing!
      • Anonymous
      • Jan 31, 2018 7:56 PM UTC
      @TomG - would you mind sending me a DM with the content that you were unable to post. I'd like to do some testing on our end to make sure we can get this fixed & other users don't run into it.
        TomG
        Level 8 ●●●●●●●●
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        • TomG
        • Author
        • Level 8 ●●●●●●●●
        • Jan 31, 2018 8:03 PM UTC
        @Tyler - Sent. Thanks!
        2baprogrammer
        Level 2 ●●
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        • 2baprogrammer
        • Level 2 ●●
        • Jan 31, 2018 11:20 PM UTC
        Ah that makes sense, awesome thanks for sharing the info @TomG
        • Anonymous
        • Feb 8, 2018 7:44 PM UTC
        I wanted to give an update on this post - we've been working with @TomG to get to the bottom of this one. The good news is that this doesn't seem to be a widespread community issue. We ran a few different tests and were able to post the content fine. If anyone else does run into this issue, please raise it to me. Completely agree the error message leaves a lot to be desired - we'll be looking into improving this in the future!
          QPN Level 2 ●●
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          • AxelS
          • QPN Level 2 ●●
          • Mar 29, 2019 5:50 PM UTC
          Hello, I wanted to report on an issue I had: I wanted to post an answer to a question about the qualtrics api, and I got this error message when I typed the word "cur_l" (I separated it with an underscore for obvious reasons), which didn't contain a complete cur_l, it was just a suggestion for him to try it to see if he got any error code.
          LaurenK
          Former XM Community Team Member
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          • LaurenK
          • Former XM Community Team Member
          • Apr 2, 2019 6:53 PM UTC
          Hi @fstram! Did you receive the same reference number?
          QPN Level 2 ●●
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          • AxelS
          • QPN Level 2 ●●
          • Apr 2, 2019 8:25 PM UTC
          > @LaurenK said: > Hi @fstram! Did you receive the same reference number? No, it isn't exactly the same reference number. Below I copy the entire error message: "You don't have permission to access "http://www.qualtrics.com/community/post/editcomment/12864?" on this server. Reference #18.565d2ac8.1554236636.78f3cc14"
          LaurenK
          Former XM Community Team Member
          Forum|alt.badge.img+13
          • LaurenK
          • Former XM Community Team Member
          • Apr 2, 2019 9:31 PM UTC
          Thanks for letting me know, @fstram! Would you mind sending me a DM with the content that you were unable to post so I can do some additional testing?
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          • Eftychia
          • Aug 22, 2019 10:22 AM UTC
          I have the same problem with a survey I am trying to run in Iran. Please see the attached file. Any suggestions? Does it have to do with the country?
          LaurenK
          Former XM Community Team Member
          Forum|alt.badge.img+13
          • LaurenK
          • Former XM Community Team Member
          • Aug 22, 2019 3:23 PM UTC
          Hi @Eftychia! Since your issue is in regards to your actual Qualtrics account (and not Qualtrics Community), I'd recommend reaching out to our Support team so they can further investigate this with you!
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