No questions are being displayed to respondents. Urgent. | XM Community
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No questions are being displayed to respondents. Urgent.


After editing an active survey, none of my questions are displayed to respondents anymore. Does anyone know why this happens or how I can fix it? The survey is still active.

Best answer by Akdashboard

@villeJ - Also, an exported .qsf would help us identify the problem. Right now there is no where near enough information for anyone to help you.
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TomG
Level 8 ●●●●●●●●
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  • Level 8 ●●●●●●●●
  • April 29, 2018
Did you change any survey flow logic? If so, that would be the first place to check.

VirginiaM
Level 4 ●●●●
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  • Level 4 ●●●●
  • April 30, 2018
Yes, what changes did you make?

Akdashboard
Level 4 ●●●●
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  • Level 4 ●●●●
  • April 30, 2018
@villeJ - Also, an exported .qsf would help us identify the problem. Right now there is no where near enough information for anyone to help you.

  • May 3, 2018
TomG I didn't change any logic. I just altered the wording of some questions and combined two text boxes. And deleted one text box. Some people are able to complete it, others get stuck.

Akdashboard
Level 4 ●●●●
Forum|alt.badge.img+6
  • Level 4 ●●●●
  • May 8, 2018
@villeJ - Again, can you provide an export of the survey (.qsf) so we can help investigate?

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