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Combining Open Text Fields?

  • August 26, 2019
  • 5 replies
  • 211 views
nlanda
Level 2 ●●
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I have 5 separate Open Response questions that I would like to display all together in one widget (not divided up by question like in Record Grid). I tried to combine the 5 fields in the Setting mapping screen but it doesn't seem to let me map it as one widget/ all comments in one response ticker.... any advice?

      5 replies

      MsIreen
      Level 5 ●●●●●
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      • MsIreen
      • Level 5 ●●●●●
      • August 27, 2019
      Odd, I have 9 open comments fileds mapped in the Response ticker widget... You sure they all have Open text as a field type?
      nlanda
      Level 2 ●●
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      • nlanda
      • Author
      • Level 2 ●●
      • August 27, 2019
      Yes, definitely all open text. It let you group all 9 into one response ticker?
      MsIreen
      Level 5 ●●●●●
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      • MsIreen
      • Level 5 ●●●●●
      • August 27, 2019
      yes: !
      ana_velez
      QPN Level 5 ●●●●●
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      • ana_velez
      • QPN Level 5 ●●●●●
      • August 29, 2019
      I think you have to select the 5 fields and disable the record grid option. This will work for response ticker. If you want to do it for the word cloud you can do it creating an embedded data field with the values of the 5 questions
      Ana Vl
      AnneG
      Level 3 ●●●
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      • AnneG
      • Level 3 ●●●
      • September 19, 2019
      > @ana_velez_voce said: > If you want to do it for the word cloud you can do it creating an embedded data field with the values of the 5 questions Do you have any more detail on this? I am trying to solve the same problem and while I was able to create a field group in the CX dashboard mapping to combined two open text questions I was not able to map them together into a word cloud etc. from what I can tell. (There was no option to grab the field group within that visualization's menu.)
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