How can I pull social media data from Facebook into a Qualtrics dashboard? | XM Community
Skip to main content
Solved

How can I pull social media data from Facebook into a Qualtrics dashboard?

  • May 31, 2019
  • 4 replies
  • 56 views

Katie_O
Forum|alt.badge.img+1
Hi. I would like to use our Qualtrics dashboard to display our social media engagement (likes, comments, etc.). Is there a way to pull this data automatically into Qualtrics through an API or something? It feels like this should be possible, but I can't find anything on it. Thanks!

Best answer by KendraR

Hi, @Katie_O! I just wanted to hop in here and let you know that we have a new add-on feature called Online Reputation Management that would achieve this. If you're interested in this feature and would like more information, please reach out to your Customer Success Representative. 😀

4 replies

fleb
Level 3 ●●●
Forum|alt.badge.img+6
  • Level 3 ●●●
  • June 1, 2019
Hi @Katie_O, what about using one of these FB plugins?

Katie_O
Forum|alt.badge.img+1
  • Author
  • June 2, 2019
Thanks, @fleb, but I don't need them to like the page. I need to find out how many people are dong that via facebook insights and then use Qualtrics dashboard for the data vis.

KendraR
Qualtrics Employee
Forum|alt.badge.img+11
  • Qualtrics Employee
  • Answer
  • June 25, 2019
Hi, @Katie_O! I just wanted to hop in here and let you know that we have a new add-on feature called Online Reputation Management that would achieve this. If you're interested in this feature and would like more information, please reach out to your Customer Success Representative. 😀

Katie_O
Forum|alt.badge.img+1
  • Author
  • June 25, 2019
@KendraR, we have few reviews, because we are a city government, less like a business has. Mostly it's comments on our posts that I need to track. Would this feature work for those?