We’re reviewing our 2026 engagement survey results and saw an approximately six-point year-over-year decline. Our CEO and leadership team are committed to responding thoughtfully, and we’re looking for examples or guidance from organizations that have experienced a similar decline and successfully improved their engagement scores within the following year.
Do you have any Qualtrics customer examples, case studies or best practices you could share? We’d be especially interested in understanding:
- What actions had the greatest impact on improving engagement?
- What did leadership do differently following the decline?
- How did they maintain momentum and measure progress throughout the year?
- Looking back, what did they wish they had done sooner or differently?
- Are there examples of organizations that saw a meaningful year-over-year turnaround, and what contributed to that improvement?
We’re are interested in simply benchmarking ourselves against a high-performing organization and interested in understanding the journey from a decline to measurable improvement and what we can learn from it.
Anything you can share or any organizations/resources you can point us toward would be greatly appreciated.
