Capture the Complete Picture of Customer Sentiment

Go beyond surveys to understand the full customer experience. In this session, you’ll learn how to capture feedback from digital channels so you can move from fragmented insights to a complete view of your customer journey.

Led by CX experts from Zill Consulting, this session walks through a practical approach you can apply right away.

You’ll learn how to:

• Create an always-on feedback button for your website or app
• Stop churn with faster digital routing
• Design digital experiences that resonate
• Build a more complete view of the customer journey

What to expect

• ~45 minutes: Guided walkthrough and in-product demonstration
• ~15 minutes: Live Q&A with CX experts

About the Speaker:

Huw Isernhagen is a Programme Architect with nearly a decade of experience working with Qualtrics to design and deliver customer experience programmes for global organisations. Having led the design and improvement of more than 50 CX programmes across industries including Retail, Healthcare, Engineering, and Energy, Huw specialises in turning customer insight into strategic action. Known for delivering tailored, high-impact solutions, he is trusted by clients internationally to help drive transformation, improve experiences, and deliver measurable results.

Resources:

• Learning Path (collection of courses)
• 2-Minute Tips Videos
  • Certified Questions
  • Display & Skip Logic
  • Carry Forward Choices

Have questions? Reach out to us at customer-success-events@qualtrics.com.