Course evaluation reminder message - issue?

So when you click on the down arrow do you see any subjects or Message?  If no go to your library and create the subject and the messages.  I copy and edit for each subject line and messages to match the information for the semester that I want the students to see.

​@Linda_charlton yes, as I stated I have chosen both and clicked Create. When I go back in to confirm they are set, they have reverted to “Select one” again. Did you check your setup today? Do yours show the message you’ve selected?

Hi ​@SlyNick , apologies for the delay! I highly recommend that you route your request to our Technical Support team. You can do so by logging back into the Customer Success Hub and clicking "Contact Support", then "Get Technical Support". Our Product Specialists are equipped to proxy login to your account with your permission to best answer the questions you have about your unique survey setup, and can therefore provide the best support for this type of question.

I apologize for the redirect and hope that your question is answered quickly!
Brooke

Hi ​@brookel, I did submit a ticket and was asked to submit a Product Idea to change where the view for these messages resides. Currently, if you click on “Delete automation reminders” you will see the reminder messages you have set up...but who would think to click “delete” to view a message??

I’ve had this happen too. it seems to not pick up the newly selected subject or message, but the correct selected subject & message end up being sent (sometimes or when the system updates in the next run or day). may be the system is too slow to pick it up? idk

I would recommend sending a test reminder with your selected subject & message to see what you receive.

Hi ​@SlyNick,

Apologies for the frustration regarding this feature. If you’d like, let me know once you submit the Product Idea and I’d be happy to share the id here so others can upvote it and Qualtrics can prioritize it. 

Hello,

​@SlyNick your idea is live on Evolve. For other members interested in this idea use id, EV-4059, to search and upvote the idea:

The more votes the idea gets the likelier it is to be actioned. ​@Linda_charlton and ​@csulb.spot.6584 for vis.