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Question

Past surveys lost

  • October 17, 2025
  • 4 replies
  • 85 views

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Help! I’ve lost my past surveys. How do I contact a Brand Manager to restore them?

4 replies

bench
Level 3 ●●●
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  • Level 3 ●●●
  • October 17, 2025

Were they deleted? 

If so, I would reach out to Qualtrics support as they’re great at troubleshooting 😃


pamelalbeck
Level 5 ●●●●●
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  • Level 5 ●●●●●
  • October 17, 2025

I second ​@bench, if you need to see information on your Brand Administrator:

1.Click on the drop-down menu next to the XM logo in your account.

  1. Click on the gear icon that says Admin.

Click on the Organization settings tab at the top of the screen:

Under General, third section down you’ll see your Brand Admin’s email address.

 


arunxmarchitect
Level 2 ●●
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@NichMark , I recommend reaching out directly to the Qualtrics Support team to recover your survey projects. They should be able to restore both the survey and the associated data.


AlonsoC
Administrator
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  • Administrator
  • October 22, 2025

Hi ​@NichMark, were you able to recover your past surveys?